Home insurance | Home claims | The Co-operative Insurance

New claim notification

You may prefer to let us know about your new claim by using the form below. We will then call you back to run through the details.

If you have notified us about your claim already please call us on 0845 999 8888 or email us quoting your claim reference.

Your Excess

Please note your claim settlement may be subject to an excess deduction as outlined in your policy document.

Your No Claims Discount

Any claim that involves our making a payment will be taken into account and may reduce your No Claims Discount, even if the payment is made to a third party (e.g. a loss adjustor) with no payment being made to you.

* Denotes mandatory field

Loss details — (Step 1 of 2)

Name of policyholder(s):
1. Policyholder first name Policyholder last name *

If there are joint policyholders on the policy, enter the name of the second policyholder below.

2. Joint Policyholder first name Joint Policyholder last name
Your name (if different): First Name Last Name
If you are not the policyholder, due to the Data Protection Act we may need the authority of the policyholder to progress the claim. This will be discussed when we call you back.
Policy number: *

Please enter your policy number as shown on your policy documentation.
Insured address and postcode:

First line of address *

Second line of address

Town

County Property Postcode

Please enter the first line of your address into the first field, for example: 10 Test Street

Enter the second line of your address, if appropriate, into the second field and your town into the third field. Choose your county from the dropdown list and enter the postcode of your home into the field next to it, for example: SW1 1QJ

This must be a valid UK postcode for your home address. This will help us check we are speaking to the right person.

If the address we send your correspondence to is different from the insured address, please put the correspondence address here.
Preferred telephone number: *

Please enter your preferred telephone number using only numbers, for example: 01234 567890

This is the telephone number we will contact you on.
Additional contact number:

Please enter an alternative telephone number using only numbers, for example: 01234 567890

This is the telephone number we will contact you on if we are unable to reach you using your preferred contact number.
If you are hard of hearing, deaf or speech impaired we are able to offer a callback via the RNID's Text Relay service. Please indicate if you require this
I require contact via Text Relay

Text Relay is the national telephone service which enables deaf, hard of hearing, and speech impaired people to communicate with hearing people. If selected we will call you through this service. Please note you will need to have a compatible text phone or text facility on your PC.
Email address:

Please enter the best email address for us to contact you.

Home Insurance claims

New claim notification

Your Excess

Your No Claims Discount

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